My Starbucks Rewards™ Terms of Use
Public Offer
IMPORTANT – PLEASE READ:
These Terms of Use contain the terms and conditions that apply to the My Starbucks Rewards™ bonus program (hereinafter referred to as the “Program”). These Terms and Conditions are divided into two parts. Part One describes the terms and conditions that apply to the Program. Part Two contains important legal terms and conditions of the Program.
Limited Liability Partnership "SHAYA KAZAKHSTAN" (hereinafter referred to as the "Company") is established and registered in accordance with the legislation of the Republic of Kazakhstan.
YOUR PARTICIPATION IN THE PROGRAM IS SUBJECT TO THE PROVISIONS OF THESE TERMS. PLEASE MAKE SURE YOU HAVE READ THESE TERMS BEFORE PARTICIPATING IN THE PROGRAM. IF YOU DO NOT UNDERSTAND THESE TERMS, YOU CAN CONTACT US BY EMAIL AT CSUPPORT.KZ@ALSHAYA.COM AND DISCUSS ANY QUESTIONS BEFORE PARTICIPATING IN THE PROGRAM.
BY PARTICIPATING IN THE PROGRAM, YOU UNCONDITIONALLY ACCEPT TERMS OF THIS OFFER AND YOU UNCONDITIONALLY AGREE TO THE PROGRAM RULES.
WE RECOMMEND KEEPING A COPY OF THIS PUBLIC OFFER FOR YOUR RECORDS.
PART ONE: GENERAL TERMS OF PARTICIPATION IN THE PROGRAM
Main Terms
These Terms define your participation in the Program, which is conducted by the Company in the Republic of Kazakhstan. These Terms in no way change or exclude other agreements, public offers concerning products, services or other that you may have with the Company. Your participation in the Program means your agreement with these terms, taking into account any possible changes to them, so you should regularly review these terms and related rules in order to correctly understand all aspects concerning your participation in the Program. If you do not agree with these terms, you should refrain from participating in the Program. Persons under fourteen (14) years of age are not allowed to participate in this program. If you are already fourteen (14) years old but not yet eighteen (18) years old, you may participate in the Program with the consent of a guardian or other legal representative who agrees to these terms.
The Program reflects the Company's desire to thank and reward its regular customers for purchasing products in the Company's coffee shops. Program participants have the opportunity to earn and accumulate Stars, which can then be used as bonuses in the Company's coffee shops. For information about the Company's coffee shops participating in the Program, visit the website www.starbucks.com.kz/store-locator to find the coffee shop nearest to you and specify the address of the Company's coffee shop that is participating in the Program.
Methods of registration in the Program
To register in the Program, download the Starbucks mobile Application to your mobile device (smartphone, cell phone, etc.). Follow the instructions to create an account and register a virtual Starbucks Card (hereinafter referred to as the "Starbucks Card").
To register for participation in the Program, you must provide the following information:
• first name
• last name
• email address (required to complete participant registration);
• password (password for the User account on the Program website);
• phone number (required to complete participant registration);
• date of birth;
• phone number;
• choice of communication method (SMS/email).
The Starbucks Card is considered activated from the moment of registration
When registering the Starbucks Card, you can receive the following rewards:
• A gift drink*
*Once after creating an account and registering the Starbucks Card
*Upon the initial replenishment of the card in the amount of 2500 tenge
*A gift drink of the volume of Toll with two additives of your choice is given as a gift
**The discount cannot be combined with other discounts and does not apply to orders for delivery
***The discount is provided when purchasing goods in Starbucks coffee shops in the amount of up to 100,000 (one hundred thousand tenge)
The opportunity to receive a gift drink will be reflected in your account, and you will be able to receive it in any coffee shop participating in the Program, 24 hours after registration and activation.
To receive a gift drink, you must present the registered Starbucks Card in the barista's mobile application in the coffee shop of the Company participating in the Program. The validity period of the gift drink expires 30 (thirty) days after it is issued.
You can add funds to your Starbucks Card using a bank card, or top up your Starbucks Card at participating coffee shops, or by adding funds using a bank card in the Starbucks Kazakhstan mobile app.
Earning Stars under the Program
The benefits of participating in the Program are determined by the number of Stars you earn. You can earn Stars by making purchases using the Starbucks mobile app at the Company's coffee shops. For each drink purchased, prepared in a coffee shop, or for a purchase over 3,000 (three thousand) tenge at the Company's coffee shops, you receive one Star. Possible There are also other limited-time promotions where the Company offers a “Bonus Star” or Stars for purchasing recommended products and/or services. You can use any registered Starbucks Card in the Starbucks mobile app to earn Stars.
There are currently two (2) reward levels, which are determined by the number of Stars you have accumulated:
• When you create an account and register a Starbucks Card, you automatically become a member of the Starbucks My Rewards Program at the Green Level;
• When you earn 45 (forty-five) or more Stars within 12 (twelve) months of joining the Program, you will reach the Gold Level.
As soon as you reach any of the levels within the Starbucks My Rewards Program, you will receive bonuses available at the corresponding level at that time.
However, to remain at the level you have achieved, you must continue to earn Stars:
• to remain at the Green level, you must earn at least one (1) new Star within 12 (twelve) months of enrollment. If you do not earn any Stars within 12 months, you will lose your Green Level benefits of the Starbucks My Rewards Program;
• to remain at the Gold level, you must earn at least forty-five (45) new Stars within each 12 (twelve) month period following the moment you reach the Gold level. If you do not earn forty-five (45) new Stars within 12 (twelve) months, you will move to the Green Level of the Program, and your Star balance will automatically be reset to zero.
Green Level
Upon reaching the Green Level, you can earn the following rewards:
1. Free Drink
For every 15 (fifteen) new stars, one specially prepared drink in the volume of Toll from the assortment of the Company coffee shop*, with two additives of your choice from the assortment of the Company coffee shop, available at the time of receiving the reward.
The opportunity to receive a reward will be reflected in your account, and you can use it at any coffee shop participating in the Program, within 30 (thirty) days after the bonus is assigned. This bonus expires 30 (thirty) days after the bonus is assigned. To receive the bonus, you must present a registered Starbucks Card in the Starbucks barista mobile app at the Company coffee shop participating in the Program.
2. Special Offers:
Special offers are sent by e-mail, SMS messages or via a mobile application. To receive special offers, you must provide a valid e-mail address and mobile phone number. Special offers are part of a personalized marketing program and can be tailored to your personal preferences when choosing products and how you purchase them. Special offers may include discounts on food, drinks, and related products. Special offers may have limitations, including expiration dates and bonus periods. Special offers are tailored to you and cannot be transferred to other people in any way. To receive a reward under a special offer, you must present your registered Starbucks Card to the barista in the Starbucks mobile app. Carefully study the details and limitations of each special offer.
Gold Level
After earning 45 (forty-five) Stars within 12 (twelve) consecutive months, you reach the Gold Level. At the Gold Level, you can receive the following rewards:
1. One specially prepared drink from the Company's coffee shop assortment in any volume from the volume available in the Company's coffee shop for the corresponding drink**, with two additives of your choice from the Company's coffee shop assortment available at the time of receiving the reward, for every 15 (fifteen) new Stars.
**The volume of the specially prepared drink cannot exceed the volume of glasses available in the assortment of the Company's coffee shop, namely: Tall (354 ml), Grande (473 ml) and Venti (591 ml).
This will be reflected in your account, and you will be able to use your choice at any coffee shop participating in the Program within 30 (thirty) days after the bonus is assigned. This bonus loses its validity 30 (thirty) days after the bonus is assigned. To receive the bonus, you must present a registered Starbucks Card to the barista of the Company's coffee shop participating in the Program.
2. One specially prepared drink from the assortment of the Company's coffee shop of any volume from the volume available in the Company's coffee shop for the corresponding drink ***, with two additives of your choice from the assortment of the Company's coffee shop, available at the time of receiving the reward - on your birthday. The account must be created at least 7 (seven) calendar days before your birthday. Your birthday reward will be available to you in your account for 30 (thirty) days. This bonus drink offer will expire in 30 (thirty) days. What To receive a reward, you must present a registered Starbucks Card in the barista mobile application at a participating coffee shop.
*** The volume of a specially prepared drink cannot exceed the volume of glasses available in the Company's coffee shop assortment, namely: Tall (354 ml), Grande (473 ml) and Venti (591 ml).
3. Special offers: special offers are distributed via e-mail, SMS messages or via a mobile application. To receive special offers, you must provide a valid e-mail address and mobile phone number. Special offers are part of a personalized marketing bonus program and can be compiled taking into account your personal preferences in choosing products and methods of purchasing them. Special offers may include discounts on food, drinks and related products. Special offers may be limited in terms of validity and the time allotted for receiving bonuses. Special offers are compiled individually for you and cannot be transferred to other persons in any way. To receive a reward under the special offer, you must present a registered Starbucks Card in the barista mobile app. Carefully study all the details and restrictions regarding each special offer.
Additional terms of the Program
Free bonuses can only be received at Starbucks coffee shops participating in the Program.
Your Stars, bonuses, registered Starbucks Cards and account are associated personally with you and cannot be sold, transferred or entrusted to relatives, friends or other persons. You can only have one account under the Program.
The Company reserves the right to unilaterally close your account and / or refuse you participation in the Program if it turns out that you have violated these terms of the agreement, and / or have more than one account, and / or use your account improperly for the purpose of fraud, misleading or in any other illegal way.
The Company also reserves the right to deem any Starbucks Virtual Card that has not been used for three (3) years as unregistered and/or invalid for participation in the Program, where unused is defined as no Stars earned.
Complaints Handling
If you have any questions about the Program or if you dispute any transaction or adjustment made under the Program, please contact Guest Support by email at csupport.kz@alshaya.com. We will investigate, notify you of the results, and correct any errors we find as soon as our investigation is complete. If there are no errors, we will provide an explanation. We are not responsible for any calculation errors if you fail to notify us within sixty (60) days of the disputed transaction. You should carefully review your transactions.
Registration Opportunity; Responsibility for Unauthorized Transactions
By accepting these Terms, you agree that the personal data you provide to participate in the Program will be stored and processed in accordance with the Personal Data Protection Policy and the legislation of the Republic of Kazakhstan. You can find information on the protection of Starbucks personal data and the Starbucks Personal Data Protection Policy on the website www.starbucks.com.kz and in the Starbucks mobile application.
By agreeing to this Offer, you agree to the processing (any action (operation) or set of actions (operations) performed using automation tools or without using such tools with your personal data, including collection, recording, systematization, accumulation, storage, clarification (updating, modification), extraction, use, transfer (distribution, provision, access), depersonalization, blocking, deletion, destruction of personal data) of your personal data in any way permitted in accordance with the current legislation of the Republic of Kazakhstan.
PART TWO: IMPORTANT LEGAL TERMS
By accepting these Terms, you agree that the cost of the purchase made by you under the Program already includes the cost of the transferred bonuses (special goods) specified in this Public Offer, i.e. the tax calculated from the main purchase already covers the transfer of bonuses under these Terms; accordingly, such transfer is not gratuitous.
Changes to the Public Offer
We may change the Public Offer at any time for security, legal, regulatory or commercial reasons. We will post the terms of the amended Public Offer on our official website www.starbucks.com.kz and in the Starbucks mobile application. Any changes, additions or deletions will come into force from the moment the amended Public Offer is posted on our official website or in the mobile application or otherwise, as indicated in our notice addressed to you. Unless we establish otherwise, changes, additions or deletions will apply to your future and existing terms of the Program.
By accepting this Offer, you agree that the Company is not obliged to inform you of changes, additions made to this Offer.
Termination of this Public Offer
We may suspend or terminate this Public Offer unilaterally without paying you any compensation in connection with this at any time, having notified you in advance within a reasonable time by any available means, including by posting information on the website www.starbucks.com.kz. However, we will not notify you if we have serious grounds to believe that immediate termination is required (for example, if we have grounds to expect fraudulent or unauthorized use of the Starbucks virtual Card).
Applicable law
These Terms are governed by the laws of the Republic of Kazakhstan.
Limitation of Liability
The Company does not guarantee that the terms of the Program will always apply at participating Starbucks coffee shops.
Starbucks will not be liable to you for:
• any loss of profit, income, revenue, caused by these Terms; or
• any unauthorized access, counterfeiting, theft or destruction of your virtual Starbucks Card; or
• the consequences of any delay or error relating to the use of your Starbucks Card caused by circumstances beyond our reasonable control; or
• any loss or damage that was not caused by our breach of these Terms or statutory duties; or
• any loss or damage that was not a reasonably foreseeable result of our breach of these Terms or statutory duties. Loss or damage is “foreseeable” if such loss was reasonably expected by you and us at the time these Terms were accepted; or
• any loss or damage to your Starbucks Card resulting from your failure to take reasonable steps to prevent such loss or damage. Assignment of Rights
We may assign all or part of the rights and/or obligations under this Public Offer by notifying you. Such assignment of rights will not entail changes to this Public Offer. The company or other organization to which the rights and/or obligations under this Public Offer are assigned will have the same rights and obligations as we had before the assignment of rights under this Public Offer. We will be able to guarantee that such company has agreed in writing to bear the rights and obligations under this Public Offer, so that your rights under this Public Offer will not be infringed.
Structure of the Public Offer
This Public Offer is the complete and exclusive agreement between you and the Company. If any provisions of this Public Offer are illegal or unenforceable, such provisions will be removed from the Public Offer, and the remaining provisions will remain in force. Headings are used for convenience of reference only and do not affect the interpretation of the Public Offer.
Questions
If you have any questions about these Terms, please contact our Customer Support Service by email at csupport.kz@alshaya.com
SHAYA KAZAKHSTAN (Шая КААЗАКСТАН)
050000, Republic of Kazakhstan, Almaty, Timiryazev St. 28V